Privacy Policy

1. Introduction

Welcome to Qlub ("we," "us," "our"), a service operated by Donkey Venture LLC, a limited liability company registered in the State of Delaware, United States. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at qlubapp.com (the "Website"), use our mobile application available on iOS and Android app stores (the "Mobile App"), or interact with any of our services (collectively, the "Services").

By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Services. Your continued use of the Website and/or Mobile App constitutes your acceptance of all data collection, tracking, and processing practices described herein, to the fullest extent permitted by applicable law.

2. Information We Collect

2.1 Information Collected Automatically

When you access our Website, we automatically collect certain information, including but not limited to:

• Device Information: Device type, operating system, browser type and version, screen resolution, and unique device identifiers.
• Log Data: IP address, access times, pages viewed, referring URL, and the page you visited before navigating to our Services.
• Geolocation Data: We collect your approximate geographic location based on your IP address (via Cloudflare headers such as cf-iplatitude, cf-ilongitude, cf-ipcity) to provide location-based content including nearby events, spots, hangouts, groups, and listings.
• Cookies and Tracking Technologies: We use cookies, web beacons, pixel tags, and similar technologies to collect information about your browsing behavior, preferences, and interactions with the Services.
• Analytics Data: Usage patterns, click behavior, scroll depth, session duration, feature interaction data, and other behavioral analytics.

2.2 Information You Provide

We may collect information you voluntarily provide when using our Services, including:

• Contact Form Submissions: Name, email address, subject, and message content when you contact us through our contact form.
• Account Information (Mobile App): Username, display name, email address, profile information, and preferences when creating an account on our Mobile App.
• User-Generated Content: Events, hangouts, reviews, ratings, group memberships, RSVPs, and other content you create or interact with through the Services.
• Communications: Any correspondence you send to us, including emails and messages through the platform.

2.3 Information from Third Parties

We may receive information about you from third-party services, including social media platforms, analytics providers, advertising partners, and other publicly available sources.

3. Use of Information

We use the information we collect for the following purposes:

• To provide, operate, and maintain our Services, including displaying nearby LGBTQ+ events, spots, hangouts, groups, and listings.
• To personalize your experience and deliver content relevant to your geographic location and preferences.
• To process and respond to your contact form inquiries and support requests.
• To send promotional communications, newsletters, and marketing materials (where permitted by law).
• To analyze usage trends, monitor the effectiveness of our Services, and improve our platform.
• To detect, prevent, and address technical issues, fraud, and security threats.
• To comply with legal obligations and enforce our Terms of Service.
• To conduct research and analytics to improve our products and services.
• For any other purpose with your consent or as permitted by applicable law.

4. Tracking and Cookies

By using our Services, you consent to all forms of tracking permitted by applicable law. This includes, but is not limited to:

• Essential Cookies: Required for the operation of the Website, including session management and security.
• Analytics Cookies: Used to collect information about how visitors use our Website, including pages visited, time spent, and navigation paths.
• Functionality Cookies: Used to remember your preferences and settings, such as location data and display preferences.
• Advertising and Targeting Cookies: Used to deliver advertisements relevant to your interests, measure the effectiveness of advertising campaigns, and build user profiles for targeted marketing.
• Third-Party Cookies: Our partners and service providers may set cookies on your device when you interact with our Services.

You may manage your cookie preferences through your browser settings. However, disabling certain cookies may limit the functionality of our Services. We are not responsible for any diminished functionality resulting from your cookie settings.

5. Geolocation Services

Our Website uses your IP-based geolocation data (provided through our infrastructure partner Cloudflare) to display content relevant to your location, including nearby events, spots, hangouts, groups, and listings. This data is collected automatically and processed in real-time to enhance your experience.

Our Mobile App may request access to your device's precise location services. You can control location permissions through your device settings. Disabling location access may limit certain features of the Services.

6. Data Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party vendors who perform services on our behalf, including hosting (Cloudflare), analytics, email delivery, and customer support.
• Business Partners: Partners with whom we collaborate to provide or promote our Services.
• Legal Compliance: When required by law, regulation, legal process, or governmental request.
• Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the acquiring entity.
• With Your Consent: For any other purpose disclosed to you at the time of collection or with your consent.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. The retention period may vary depending on the context of the processing and our legal obligations.

8. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information. However, no method of transmission over the Internet or method of electronic storage is 100% secure. Donkey Venture LLC and Qlub assume no responsibility or liability for any unauthorized access to, or breach of, your personal information, to the maximum extent permitted by applicable law.

9. Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information, including the right to access, correct, delete, or port your data, and the right to opt out of certain processing activities. To exercise any of these rights, please contact us using the information provided below.

9.1 California Residents (CCPA/CPRA)

If you are a California resident, you have the right to request disclosure of the categories and specific pieces of personal information we have collected, the right to request deletion of your personal information, and the right to opt out of the sale or sharing of your personal information.

9.2 European Economic Area Residents (GDPR)

If you are located in the European Economic Area, you have additional rights including the right to access, rectification, erasure, restriction of processing, data portability, and the right to object to processing. You also have the right to lodge a complaint with your local supervisory authority.

9.3 Other Jurisdictions

We comply with applicable privacy laws in all jurisdictions where we operate, including but not limited to PIPEDA (Canada), LGPD (Brazil), POPIA (South Africa), and the Australian Privacy Act. Your specific rights may vary based on your location.

10. Third-Party Links and Services

Our Services may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party services you access through our platform.

11. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information.

12. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including the United States, where our servers and service providers are located. These countries may have data protection laws that differ from the laws of your country. By using our Services, you consent to the transfer of your information to these countries.

13. Limitation of Liability

To the maximum extent permitted by applicable law, Donkey Venture LLC, its officers, directors, employees, agents, and affiliates shall not be liable for any damages, losses, or claims arising out of or in connection with the collection, use, disclosure, or processing of your personal information, including but not limited to any data breaches, unauthorized access, or misuse of data by third parties.

You agree that your sole and exclusive remedy for any privacy-related claims shall be to discontinue use of the Services.

14. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time without prior notice. Changes become effective immediately upon posting to the Website. Your continued use of the Services after any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically.

15. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: